frequently asked questions
Here are some useful questions that might pop up on your mind.
Questions before you place your order:
The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.
We provide worldwide shipping.
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.
Questions about order status & delivery
You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.
It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days (domestic US) or 45 business days (international).
After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.
Modifying or changing an order:
We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within six hours of placing your order, please reach us via our Contact Form if you need to change any order details so that we can assist in making possible changes.
If the order qualifies for cancellation, there is no cancellation fee.
Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.
Payment
As soon as your order has been successfully placed.
To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.
Other:
We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.